ReStore Supervisor

The ReStore Supervisor plays a key role in ensuring the smooth operation of the Habitat for Humanity of the St. Vrain Valley ReStore. This position is responsible for supervising back processing operations, managing front cashier activities, providing exceptional customer service on the sales floor, scheduling and managing breaks for sales associates, opening or closing the store as needed, handling daily deposits, greeting and coordinating volunteers, and filling in as needed to support the overall success of the store.

Essential Duties and Responsibilities:
Key Responsibilities:
Supervision of Back Processing:
Oversee the receipt, sorting, pricing, and preparation of donated goods.
Ensure items are processed efficiently and made available on the sales floor in a timely manner.
Train and support staff and volunteers in back processing procedures.

Front Cashier Management:
Supervise front cashier operations to ensure accurate and efficient transaction processing.
Provide guidance and support to cashiers, addressing any issues or questions that arise.
Ensure cash handling procedures are followed and maintain a high level of customer service.

Customer Service:
Handle customer inquiries, concerns, and complaints professionally and promptly on the sales floor.
Assist customers in finding products and provide information about the ReStore’s mission and how their purchases support Habitat for Humanity.

Scheduling and Break Management:
Monitor and supervise breaks for sales associates, ensuring compliance with labor laws and store policies.

Store Opening and Closing:
Open or close the store as needed, ensuring that all procedures are followed for security and safety.
Perform end-of-day procedures, including counting tills and securing the premises.

Bank Deposits:
Take responsibility for preparing and taking daily cash deposits to the bank, ensuring accuracy and security.

Volunteer Coordination:
Greet volunteers and provide them with an orientation to the store and their tasks.
Coordinate volunteer activities, ensuring they are well-supported and have the resources they need.
Foster a welcoming and inclusive environment for all volunteers.

Flexible Support:
Fill in where needed throughout the ReStore to ensure smooth operations.
Assist in other areas as required, including but not limited to merchandising, inventory management, and event preparation.

Qualifications:
Previous experience in retail or a related field, with supervisory experience preferred.
Strong leadership and team management skills.
Excellent customer service and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including weekends and holidays as needed.

Preferred Qualifications
Bilingual in English and Spanish
Prior non-profit or thrift store experience
Familiarity with Habitat’s mission and vision.

Interested candidates should submit a resume, and cover letter to Julie Gallegos at [email protected] Please include “ReStore Supervisor” in the subject line. Applications will be reviewed on a rolling basis until the position is field.

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