Technology Coordinator
The central aim of IT management is to generate value through technology. The Technology Coordinator will help with the construction of IT strategic plans, oversee network and user security, manage data backups, and manage online applications. Additionally, the Technology Coordinator may plan and coordinate larger projects, such as installing and upgrading hardware and software. They are also responsible for troubleshooting issues and provisioning new equipment.
Because this work is heavily dependent on inter-team communication and coordination, strong written and verbal communication skills are necessities. The ability to collaborate with coworkers while building consensus is critical for success in this position.
We use Microsoft 365 for email and business applications. SharePoint stores our files. Salesforce.com is central to our operations but has its own administrator. We have a volunteer platform managed by the volunteer team, and a website managed by the marketing team. Our phone system is cloud-based and managed by our IT consultants, who also manage software updates for our computers. KnowBe4 provides cybersecurity awareness training for staff.
Key Responsibility:
Systems and Technology Solutions (25%)
Maintain the organization’s effectiveness and efficiency by ensuring we have the technology in place to support the affiliate’s strategic plans.
Monitor performance of information technology systems to determine cost and productivity levels and make recommendations for improving the IT infrastructure.
Collaborate with teams across the organization to develop technical capacity and ownership of business processes and impact data.
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements.
Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for organization needs.
Maintain technology policies and procedures, and create online training materials, presentations, and new policies where necessary.
Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
Lead and motivate staff to develop and implement meaningful use of technology.
Staff the cross-team Technology Steering Committee by setting agendas and leading implementations of decisions.
Systems and Technology Maintenance (40%)
Evaluate current technology use and needs of the organization and recommend software and hardware improvements.
Implement and oversee operational budget and expenditures
Troubleshoot hardware and software issues related to internal IT and escalate to vendors where necessary.
Collaborate with users, vendors, and managers to understand and assess computing and system needs and requirements.
Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
Systems and Data Security (15%)
Preserve assets by implementing disaster recovery, backup procedures, information security and control structures.
Develop and implement business continuity protocols to minimize disruption to business operations in emergencies or data loss.
Develop and execute disaster procedures and maintain data backups.
Oversee Microsoft 365 support, incident response, and hardware deployment and maintenance.
Lead PCI compliance and maintain its training materials and documentation
Maintain the existing cybersecurity awareness program.
Lead the Security Incident Response Team by preparing meeting agendas, tabletop exercises, and maintaining incident response documentation.
Other Responsibilities (10%)
Serve as the liaison between staff and our several IT vendors.
Purchase and provision new or donated equipment.
Identify and prepare hardware for donation/disposal when appropriate and ensure it is stripped and secured before doing so
Maintain the IT asset inventory.
HOW TO APPLY:
By email: Please submit compelling cover letter and resume to [email protected] with “Technology Coordinator – Your Name” in the subject line by 9/06/2024. Successful applicants will be contacted for interviews.
Online: Visit https://habitatchicago.jobs.flair.hr/ to complete and application.
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.