Specialist, Volunteer Services
Additionally the Specialist, Volunteer Services will be the primary lead for HFHI’s volunteer management system (VMS) in efforts to systemize and better coordinate services HFHI provides to its affiliated network. In particular, the role will create and improve relevant use of system, track registrations, address technical concerns, ensure quality system administration and customer service, and serve as SME on any future program integrations into the VMS.
Essential Duties and Responsibilities:
Volunteer Service Support (40%)
• Implement disaster volunteer services strategy, including program transition, developments, rollout and ongoing support.
• Collaborate with U.S. Disaster Services team to coordinate plans for response and readiness efforts.
• Contribute to the development and delivery of volunteer and affiliate resources - checklists, toolkits, templates, technical guides, and standard operating procedures as needed
• Drive the co-creation of training materials, alongside U.S. Disaster Services, across key disaster preparedness, resilience, and recovery areas.
• Provide ongoing training and support to skilled volunteers in areas of program management, strategic planning, and preparedness.
• Collaborate with director and other contributors to determine measurements of success
• Lead pilot project to disaster-affected affiliates
• Lead national rollout and scaling of the revised disaster volunteer service offering.
Technical Integration, Systems Coordination, and Site Deployment Support (35%)
• Support technical integration of Rosterfy across various skilled volunteer service programs within the expertise hub, and maintain precise records, information, and data within the VMS
• Collaborate with IT and relevant departments for smooth data flow and efficient utilization of volunteer management tools
• Coordinate and monitor operational functions (registration, deployment, coordination, training requirements, etc.) of key volunteer programs in the VMS (e.g. Disaster Corps and RV Care-A-Vanners)
• Serve as VMS SME and support future program integration efforts as needed.
Service Efficiency, Standardization, and Project Management (25%)
• Standardize processes in line with HFHI’s strategic direction, emphasizing consistency and quality in volunteer initiatives.
• Coordinate closely with the U.S. Office to leverage skilled volunteer resources effectively and ensure a consistent volunteer experience throughout HFHI.
• Work on strategic projects aimed at improving and developing new products, services, and processes related to volunteer program management.
• Provide support to VEH team’s products and services, creating/validating/measuring tools, templates, trainings and resources to enhance volunteer practices at affiliate organizations.
Minimum Requirements:
• Education: Bachelor’s degree
• Years of Related Experience: 2-3 years
Knowledge, Skills & Abilities:
• Experience utilizing volunteer management systems
• Experience communicating to and engaging volunteers
• Excellent verbal & written communication; ability to adapt communication style and approach for diverse audiences
• Proven ability to deliver tangible impact while handling competing priorities in a fast-paced environment and exhibit efficient time management and exceptional organizational skills
• Experience quickly collecting data and information from internal and external sources, synthesize and summarize for diverse stakeholders
• Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint and Outlook) and a general comfort level working with technology systems (SharePoint, Smartsheet, online meeting software, webpage design, Rosterfy, etc.)
• Outstanding ability to work with others and cultivate relationships and engagement; high emotional intelligence
Preferred Requirements (in addition to minimum):
• Experience working in a federated organization
• Experience working or volunteering with Habitat for Humanity
• Experience with volunteering, personally or professionally
• Disaster relief / disaster volunteerism experience
• Active support of HFHI Values:
o Humility – We are part of something bigger than ourselves
o Courage – We do what’s right, even when it is difficult or unpopular
o Accountability – We take personal responsibility for Habitat’s mission
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $46,670 to $54,900.
About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.