Manager, US Market Support
Habitat for Humanity International (HFHI) is seeking to hire a highly organized and process-focused individual to fill the position of Manager, US Market Support. This person will support the Associate Director of Strategic Restructuring on all matters related to affiliate change requests, including name changes, D.B.A.s, geographic service area changes (expansions, reductions, disputes) and related protests/appeals, as well as acquisitions and mergers.
The Manager, US Market Support will oversee the Habitat ReStore registration and approval processes with support from the Manager of US. Affiliate Accountability Framework.
This position may be based remotely within the US and requires 5% travel.
RESPONSIBILITIES:
Affiliated Market Support (75%)
*Acquisitions and Merger Explorations – Works within HFHI network, including associated approvers and affiliated leaders to support and maintain the integrity of strategic restructuring processes.
-Coordinate inquiries and engagements with Salesforce, SharePoint, and Smartsheet tools.
-Maintain regular (agreed upon) contact with affiliate leaders throughout engagements and process phases. Escalate approvals to Assoc Dir Strategic Restructuring at appropriate inflection points.
-Manage internal notifications of consolidations.
-Upload necessary documentation to WorkZone (or another designated platform).
*U.S. and International Habitat ReStore Registration and Approval Processes – Works within HFHI network, including dotted line approver, and affiliated leaders to support and maintain the integrity of the Habitat ReStore registration and approval processes.
-Coordinate new store requests and maintain service records using appropriate team tools and software.
-Maintain regular (agreed upon) contact with affiliate leaders throughout phases of new store opening process. Escalate approvals to Manager of U.S. Affiliate Accountability Framework and associated HFHI stakeholders (Comms, ReStore Hub, etc.).
-Collect and coordinate reviews for various requested documents: Business plan, financial pro forma, operations manual, proposed signage, etc.
-Maintain store account data in Salesforce.
*Geographic Service Area Changes and related protests & appeals – Works within HFHI network, including associated approvers, and affiliated leaders to support and maintain the integrity of strategic restructuring processes.
-Coordinate inquiries and Salesforce engagement cases transferred from the Affiliate Support Center including Standard GSA and Request for Proposal (RFP) Processes.
-Maintain regular (agreed upon) contact with affiliate leaders throughout engagements and process phases. Escalate approvals to Associate Director of Strategic Restructuring at appropriate inflection points.
-Manage internal notifications of expansion and reductions.
-Upload necessary documentation to WorkZone (or another designated platform).
*Name Changes (including D.B.A.s) – Works within HFHI network, including associated approvers, and affiliated leaders to support and maintain the integrity of strategic restructuring processes.
-Coordinate inquiries and Salesforce engagement cases transferred from the Affiliate Support Center including Name Change and D.B.A. Addition Processes.
-Maintain regular (agreed upon) contact with affiliate leaders throughout engagements and process phases. Escalate approvals to Assoc Dir Strategic Restructuring at appropriate inflection points.
-Manage internal notifications of expansion and reductions.
-Upload necessary documentation to WorkZone (or another designated platform).
Associated resource and guidance development and coordination (20%)
*MyHabitat Content Creation and Management – Works within HFHI network, including associated SMEs and approvers, to create, revise, and manage internal website and associated content.
-Develop and maintain related pages in MyHabitat’s “Strategic Restructuring” collection to include timely and accurate organization change information and process materials. .
All other duties as assigned (5%)
*Occasionally, as assigned, support other initiatives and participate in general projects, learning opportunities, or events.
REQUIREMENTS:
*Bachelor’s degree or equivalent experience.
*3+ years of related experience.
*Understanding of federated nonprofits.
*Experience managing projects using PM methodology, ability to prioritize and manage multiple projects
*Strong writing and communication skills.
*Knowledge of and/or experience in HFH affiliate and ReStore operations and programming.
*Customer service mindset.
*Ability and flexibility to work cross-functionally across internal and external stakeholders.
*Ability to review/revise standard operating procedures (SOPs) for various strategic restructuring processes.
*Practice confidentiality of strategic restructuring engagements.
*Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
*Compassion, patience, and persistence, as well as the ability to think creatively about how to bring matters to a successful closure.
*Active support of HFHI Values:
-Humility – We are part of something bigger than ourselves.
-Courage – We do what’s right, even when it is difficult or unpopular.
-Accountability – We take personal responsibility for Habitat’s mission.
-Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
PREFERRED:
*Knowledge of and/or experience in HFH affiliate and ReStore operations and programming.
*Habitat for Humanity network or direct service experience.
*Webpage content creation.
*Formal training in Organizational Development and/or Mergers and Collaboration.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $72,250 to $85,000.
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.