Home Preservation Client Coordinator

The Home Preservation Client Coordinator is responsible for the administration of most client-based aspects of HFHMM’s Critical Repair, Accessibility and Weatherization assistance programs offered to income-qualified homeowners. This includes client outreach, management of program inquiry database, application intake and approval, agreement creation, pre and post program support, and reporting on client survey data. This position will also assist with community development activities including strategic partnership building, community meetings and presentations, and resident engagement.

Key Responsibilities Administrative
  • Review client applications to determine program eligibility
  • Create and process homeowner agreements, completion packets, and other client communications
  • Provide client outcome information to leadership and assist in determining economic impact of programs
  • Analyze and maintain data on client satisfaction surveys, reporting on trends and correlations accordingly
  • Maintain statistical information on applicants and homeowners
  • Update Monday.com project scopes of work as needed
  • Respond to all program inquiries via phone, email, and mail
  • Assist with some government and private foundation grant reporting

Family Services
  • Build trust and rapport with clients and support them through the preservation process
  • Orient prospective clients into program
  • Conduct client surveys

Outreach
  • Promote Critical Repair, Accessibility and Weatherization programs to clients throughout service area
  • Create partnerships that help promote programs and serve client needs
  • Attend community events to promote HFHMM’s client services to the community

Qualifications:
  • 2-5 years of professional work experience. Preferred areas: nonprofit, housing and/or social services
  • Previous construction / repair / weatherization experience preferred, willingness to learn on the job is required
  • Spanish or other language fluency highly preferred
  • Valid driver’s license and access to a reliable vehicle
  • Excellent verbal communications, writing and interpersonal skills
  • Good customer service skills and ability to work with volunteers
  • Strong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectively
  • Aptitude for working independently and as part of a team
  • Ability to work with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levels
  • Ability to work flexible days and hours, some Saturdays and evenings will be required
  • Proficient in Microsoft Excel, Word, and Outlook
  • Dedicated to the mission of home preservation

Please email a resume/cv to:

Chyna Diaz, Home Preservation Program Manager
[email protected]

ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.
#LI-aff
Location:
Silver Spring, MD
State/Region:
Maryland
Position Category:
Affiliate-Opportunity
Type:
Affiliate
Function:
US Affiliate
Travel:

About Habitat for Humanity

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.