Family Services & Loan Manager
Essential Duties and Responsibilities:
Oversee Family Service Coordinator, Family Services AmeriCorps Member and volunteers to process pre-applications for the Homeownership Program and the Critical Home Repair Program (CHR) and provide timely communication with applicants; and preserve data in Salesforce
Provide correct documentation for application assessment to the Family Selection Team and/or Home Repair Manager
Collect and maintain documents from program participants as required for home selection, mortgage and CHR loan underwriting, house closings, mortgage management, grant drawdowns and compliance.
Responsible for reporting occupancy status to Finance Department for proper insurance placement on vacant and rented properties.
Collect and record any mortgage, pronto or forbearance payments while monitoring customer accounts to maintain correct data with our mortgage service providers.
Process homebuyer and homeowner accounts receivables including rental income, bedroom buy-ups, appliance upgrades and repair loans
Communicate with mortgage service providers regarding account status, late charges, and escrow adjustments.
Reconcile monthly mortgage report to general ledger.
Transfer data for mortgage onboarding.
Manage mortgage curtailment and adjustment process.
Manage mortgage payoff process
Attend Family Partnership Committee, Family Selection Team, Family Support Team, and Program Education Team and any Program Work Groups as requested by Program Director.
Assist Family Service Coordinator conducting participant meetings including Homebuyer and Homeward Bound group meetings (kickoff and quarterly).
Additional Responsibilities:
Participate in media, fundraising, and celebration/recognition events.
Act as an ambassador to support the mission and values of Habitat for Humanity.
Perform Notary Public services for affiliate, once certified.
Required Qualifications:
Bachelor Degree in Business/Finance/Accounting or equivalent work experience of 5 years or more, preferably in the Mortgage Banking sector.
Qualified Loan Originator Certification
Working knowledge of Habitat for Humanity financial model preferred
Working knowledge of CFPB regulations, Federal Fair Housing and Lending law, and Foreclosure law.
Willingness to acquire Notary Public certification required.
Customer service orientation.
Analytical aptitude.
Proficiency with modern computer systems and data entry.
Skill in computer applications, preferably applications such as Word, Excel, Sales Force and QuickBooks.
Strong interpersonal skills
Accuracy with attention to detail
Ability to multitask in a high paced environment
Apply by emailing: [email protected] with resume
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.