Application Administrator II
The ideal candidate has experience configuring and managing enterprise application solutions (global scale), expertise with Service Management platforms, identifying and improving business processes (for supported applications) and a very strong technical background.
In addition to managing the enterprise application environment, this role will work closely with HFHI’s cyber security team for auto provisioning / deprovisioning and be responsible for maintaining secure configurations that protect the organization from attacks.
The Application Administrator will be part of global team providing follow the sun support model. The candidate will need to be a strong communicator and collaborator, able to work with individuals (within IT and the business) to manage the technical solutions that meet their needs.
Essential Duties and Responsibilities:
• Manage enterprise applications [the backend] for the organization (60%)
• Improve and automate processes for Service Management and Digital Identity workflow (10%)
• Support the execution and operation of Global Technology Standardization: tenant and email consolidation, endpoint security (EDR/EPP), onprem migration to cloud. (15%)
• Collaborate with Enterprise Architecture team to ensure alignment to standards, principles, etc and maintain the input for the EA tool(5%)
• Other related Duties as assigned by supervisor (5%)
Minimum Qualifications:
• Education: Bachelor’s degree in Computer Science or related field; or equivalent combination of education and experience
• 5+ years of IT experience with system administration (servers, applications, database)
• 3+ years experience working with or in a nonprofit organization in a technology related field
• 2+ years experience using and/or supporting enterprise applications: Service Management, Collaboration, PaaS, etc
Knowledge, Skills & Abilities:
• Strong interpersonal and communication skills, both oral and written, are required for daily interaction with both staff and team members.
• Microsoft solutions: Power Platform, Sharepoint, Powershell, etc
• Skilled in incident management and prioritization
• Capable of handling multiple projects and BAU efficiently
Preferred Requirements (in addition to minimum):
• Microsoft administration / certification(s)
• ITIL v3/v4
• Active support of HFHI Values:
o Humility – We are part of something bigger than ourselves
o Courage – We do what’s right, even when it is difficult or unpopular
o Accountability – We take personal responsibility for Habitat’s mission
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.