ReStore Donation Scheduler
The Habitat ReStore Donation Scheduler performs the daily operations of the donation call center and plays an integral role in the communication and customer service efforts of the ReStores. The Scheduler is responsible for generating positive donor interactions, scheduling donation requests and efficiently and effectively routing donation pickups to meet the needs of all ReStore operations.
The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
SCHEDULE:
Tuesday through Saturday; 8:30 am to 5:00 pm.
LOCATION:
430 S Navajo St, Denver, CO 80223.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Communicate with donors in a positive, engaging, and helpful manner by phone and email.
Schedule donation pickups for all ReStores using online scheduling software.
Identify, troubleshoot, and resolve all software issues.
Route all donation pickup schedules in the most effective and efficient way.
Connect with both internal and external customers in a timely and productive fashion.
Process donation scheduling payments and research and resolve any disputes.
Maintain an understanding of acceptable donation items and be able to effectively communicate this information while preserving a positive interaction with donors.
Support the coordination of ReStore activities that utilize our truck fleet.
Provide relevant information regarding, weekly donations and schedule changes to the Logistics Field Manager, Store Managers and Director of ReStore Operations.
Train, supervise and support any volunteers who assist call center operations.
Collaborate with other departments to communicate ReStore information and policies to the Denver community.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of Habitat for Humanity and the ReStores and the ability to engage donors, customers, and volunteers in our mission.
Excellent communication and customer service skills with the capacity to convey information to staff, donors, customers, and volunteers.
Ability to remain calm and solution always oriented with donors, staff, and volunteers.
Process oriented with the willingness to adapt plans and schedules regularly.
Understanding of truck and staff capacity for pickup scheduling.
Knowledge of Metro Denver area and electronic mapping functions.
Multitasking and quick decision making
Experience processing credit card transactions
Independent and team worker, punctual and dependable.
Attention to detail while performing day-to-day administrative tasks such as maintaining information files, processing paperwork, working at a desk and computer for significant amounts of time.
EXPERIENCE
Proficiency with web-based scheduling programs such as Vonigo, Thrift Cart, or similar and email systems is required.
Proficiency with MS Office required.
Experience scheduling moving, delivery, or freight trucks highly preferred.
Spatial awareness and visualizing how items will fit into a truck is beneficial to this role.
Prior customer service experience is highly recommended.
WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:
Ability to stand and/or sit at a desk and computer under artificial lighting for extended periods of time.
Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times.
Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable.
A Motor Vehicle Report (MVR) will be run for insurance purposes.
The expected hourly starting range for this position is $18.29 - $19.80. New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity and the budgeted amount for the role.
Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; and parental leave; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Parental Leave (PFML); and paid time to volunteer.
To Apply: Please send resume or work history and statement of interest to [email protected] for consideration.
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.