Loan Processor & Homeowner Support Coordinator
Key Responsibilities
Complete application intake for consumers and/or households applying to Habitat’s home purchase program
Determine household’s eligibility for program based on established program regulations and policies
Complete applicant file preparation including loan file order and completion of application checklist
Ensure written and electronic files are in order and complete
Communicate with applicants regarding the status and completion of their application via written and oral communication
Respond to telephone, in-person and email home purchase inquiries
Track homebuyer sweat equity hours
Refer households to appropriate services to address various additional needs such as food, utility assistance, clothing, medical care, etc.
Provide education, training, counseling and technical assistance to homebuyers
Connect with homeowners post-purchase, supporting their long-term ownership success
Conduct outreach to educate residents, communities, organizations, and stakeholders about Habitat programs
Complete required annual mortgage training and apply knowledge of federal, state, and local regulation towards determining eligibility for housing programs
Provide accurate and complete reports
Attend monthly staff meetings, weekly construction progress meetings, and family services committee meetings
Perform other HFHMM tasks as requested
Qualifications:
Spanish fluency required
2-4 years of professional work experience or relevant educational background. Preferred areas: lending, loan processing, post-closing support, nonprofit housing, housing counseling and/or social services
Ability to understand, interpret, and explain federal, local, and state laws and regulations
Experience reviewing personal financial documents a plus
Knowledge of housing and lending laws or capacity to learn
Strong verbal and written communication skills
Excellent customer service skills and ability to work with volunteers
Experience working with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levels
Strong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectively
Aptitude for working independently and as part of a team
Ability to work flexible days and hours, some Saturdays and evenings will be required
Proficient in Microsoft Excel, Word, and Outlook
Habitat for Humanity Core Values
Justice
We are committed to the principles of equity, fairness, empowerment, and empathy within out organization and in the work we do in the community
Meliora
Meliora is a Latin word that means “always better” or “pursuit for better things”. It embodies the core values of continuous improvement, relentless pursuit of excellence, and commitment to making a positive impact in the lives of others.
Integrity
We always to the right thing, even when the choice is difficult or the action is unrecognized. We value and demonstrate honest, trust, and respect in our actions with our staff, the individuals and organizations we partner with, and the communities we serve.
Strategic
We are proactive with long-term frame of mind. We set priorities wisely and make decisions that may be unpopular in the short term but set us up to serve more families in the future
Persistence
We are driven to serve our families not because it is easy, but because it is hard. Amid difficulty and challenges, out passion for affordable hosing compels us forward with grit and determination.
Additional Details:
Work Location: Silver Spring, MD
To apply send resume to: [email protected]
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About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.