Family Services Coordinator

The Family Services Coordinator, in partnership with the Family Services Director, is responsible for servicing the needs of program applicants, program participants and (GRHFH) Greater Rochester Habitat for Humanity homeowners in Monroe, Wayne, and Ontario Counties while focusing on what is in the best interest of the organization and its goals, mission and values. The ideal candidate is a high performing and motivated individual who is comfortable interacting with the broad spectrum of our community and is highly organized with a passion for public service.

ESSENTAIL DUTIES AND RESPONSIBILITIES
Essential duties include but are not limited to:
In partnership with the Family Services Director, is responsible for the oversight of the Homebuyer program, meeting regularly with clients from all three of our service counties (Monroe, Wayne, & Ontario) with respect to their homeownership readiness.
Tracks, measures, and records all Homebuyer program participants progress monthly with close attention to required milestones set forth by the affiliate.
Responsible for applicant recruitment, applicant intakes, and document processing for the GRHFH Homebuyer program, Homeward Bound program, and Critical home repair programs; regularly coordinating and presenting at community events as needed.
Acts as primary contact for all GRHFH partner families as well as the general public inquiring about services.
Serve as department liaison for volunteer family partners. Providing onboarding, regular affiliate updates, and guidance as needed.
Manages the coordinated care referral system daily to ensure timely response for all individuals seeking assistance both within our programs and to the communities we serve.
Responsible for planning and executing recurring annual family services drives or events such as the Thanksgiving food basket drive and Holiday gift program.
Collaborates with the development department to support all Homebuyer dedications.
Assist with scheduling and facilitating financial literacy workshops by maintaining relationships with education focused department volunteers.
Provide a consistent, high level of service and protection to clients’ sensitive and personal information while supporting affiliate compliance within the complicated landscape of affordable housing, and anti-discrimination laws.
Proactively manages workload, calendar, and client appointments to help meet the goals of the organization and serve clients effectively.
Maintains performance and quality standards based on established department metrics including turn-around times.
Additional Responsibilities:

Support and participate in special event days
Help market and participate in annual fundraising events
Serve on internal and community-based committees that relate to the performance of this position as needed
Other duties and projects as assigned

Requirements
Proficiency in spoken and written Spanish, preferred.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. (English)
Strong interpersonal skills, with the ability to build and maintain cooperative relationships and work effectively with individuals from diverse social, economic, and cultural backgrounds.
Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Salesforce or similar CRM systems is a plus.
Exceptional critical thinking and analytical skills, with a strong focus on accuracy, attention to detail, and thoroughness.
Proven ability to perform efficiently and adapt quickly in a fast-paced, dynamic work environment.
Knowledge of affordable housing challenges, economic self-sufficiency barriers, and related community resources.


EDUCATION & EXPERIENCE REQUIREMENTS
Associate’s degree in human services, social work, or related field AND one (1) or more years’ experience working with an at-risk population preferred; OR three (3) or more years’ experience working with an at-risk population preferred
Program coordination experience strongly preferred


PHYSICAL DEMANDS & WORK ENVIRONMENT
Prolonged periods of sitting at a desk and working on a computer.
Must be able to frequently communicate in English (verbal), working as part of a team and supporting staff and volunteers.

Salary Description
$20.65 - $23.23

Please apply with this link:
https://recruiting.paylocity.com/Recruiting/Jobs/Details/2930728