Application Analyst III
This position can be based remotely within the US and requires 5% travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides excellent service and technical support to customers across multiple departments in support of specified applications.
- Conducts routine monitoring, administration, and continual improvement of application within the production environment while providing high level technical support to customers.
- Responds to production issues by reporting, logging, escalating, and tracking issues through resolution in ticketing system and functions as technical escalation resource to Help Desk.
- Analyzes and troubleshoots applications and interfaces to ensure problems do not recur and root cause is identified.
- Generates various reports by querying application databases when requested.
- Facilitates and/or participates in monthly maintenance activities as they relate to production applications.
- Controls and monitors user access to applications.
- Develops and maintains system and application documentation required to support and maintain applications and their production schedules.
- Ensures data integrity of systems and proactively monitors applications and corresponding interfaces for issue indicators or production impacts.
- Functions as a technical subject matter (SME) for support of applications in production environment and acts as a technical resource in organizational projects.
- Provides testing of applications, upgrades, and patches prior to introduction to production environment.
- Interfaces with third party service providers to coordinate maintenance, upgrade schedules, or to initiate/follow-up on tickets relevant to their services.
- Analyzes processes, recommends process improvement, and writes formal documentation.
- Supports various areas of the environment by automating processes, troubleshooting problems with internal departments, and configuring and maintaining software platforms.
- Participates and can lead team meetings, provide status reports, exception reports, prioritization of business requests, and definition of any new requirements or enhancement requests.
- Provides training on production issues and new application functionality to team members and customers as needed.
- Other duties as assigned by management.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or similar field or equivalent work experience.
- 6+ years’ work experience.
- Ability to work independently as well as in a fast paced, team-oriented environment.
- Must have excellent interpersonal, communication and listening skills.
- Ability to execute and resolve multiple project deliverables and problems.
- Must be well organized.
- Strong analytical, assessment and problem-solving skills.
- Must be detail-oriented and can work proactively and effectively on multiple tickets with minimal supervision.
- Familiarity with a wide variety of technologies including SQL Server, SQL coding, Windows server, data integration, application integration, SOA, etc.
- Understands SDLC process / ITIL / COBIT best practices.
- Demonstrated knowledge with relational database systems, networking, and Internet technologies as it pertains to an application in production.
- Understanding of requirements for support in SaaS environments.
- Ability to automate operational procedures via a variety of shell scripting languages.
- Proficient with systems, application, and database monitoring tools and techniques.
- Proficient with scheduling, starting/stopping, and restarting application processes.
- Ability to handle conflict resolution and priority issues with customers.
- Experience working with all levels of the organization and with technical and non-technical users.
- Active support of HFHI Values:
- Humility – We are part of something bigger than ourselves.
- Courage – We do what’s right, even when it is difficult or unpopular.
- Accountability – We take personal responsibility for Habitat’s mission.
- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
- Experience with CRM Systems such as Blackbaud CRM, Luminate Online and Marketing Data Systems such as Merkle and RedPoint.
- Some application developmental familiarity or experience. (ASP.NET, Web Services, XML, and SOA)
- Experience with JIRA ticketing system.
- Knowledge and experience with Skilled Agile Framework (SAFe) and continuous improvement methodology such as LEAN Six Sigma.
For work locations in the US, the hiring range for this position is $86,700 - $102,000.
About Habitat for Humanity
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.